JLV Creative is seeking an Installation Project Manager to help us take our growing business to the next level. This role is pivotal to the success of our boutique firm and requires someone with passion for the industry, but who doesn’t need to hold a Designer title. A process-oriented, project management, or operations based skillset and experience is a great fit - design industry or not. The Installation Project Manager’s core responsibilities and focus will be to project manage the procurement and installation process for our furniture clients and up-level our approach as we continue to expand the project scope and locations we serve. This role will report directly to the Creative Director and Studio Director.
Responsibilities of the Installation Project Manager will be:
CORE DUTIES : The Installation Project Manager is committed to providing a luxury experience and can navigate that experience with poise, a sense of urgency, integrity, professionalism, and strong communication skills. They are responsible for the successful management and execution of our full-service, whole home furniture and decor installations - which average 12-16 per year. Day-to-day duties include client & vendor communication, planning and logistics with multiple parties, detailed follow-up, creation of supporting documentation and materials, general project management, data entry, Asana task and timeline management, storage unit/inventory tracking, adhering to project deadlines. As well as, reporting to and working closely with all internal teams including the Procurement Director, Operations Director, and Creative Director on project details, scheduling, planning, and tracking.
COMPETENCIES: Our ideal candidate brings a desire to effectively manage and continuously improve on a process. They have the skill set to take a framework of tasks, deliverables, and expectations and refine it as they learn the ins-and-outs of the role. They would have the ability to direct and oversee successful execution of a project installation with all involved persons and teams. This requires navigating seamlessly between different types of scenarios and communication styles; as they shift from client communication to trade communications and from admin work to off-site management and errands. They would be a great delegator and comfortable managing a crew of 4-7 movers, handymen, furniture repair specialists, and various specialized installers to accomplish required installation goals in a concise time frame. This candidate thrives in an active role and is comfortable being decisive and navigating challenges on the spot, utilizing the resources at hand. Our ideal candidate would be familiar with design software, we utilize Chief Architect, and basic knowledge is great, but not required. Have 2-3 years of experience in interior design or related fields and/or in project management, high-end customer service type roles. The candidate must be able to easily navigate a busy environment that requires multi-tasking with a sense of urgency in tasks and communication. Must be extremely organized. Strong self-motivation and extreme attention to detail. Strong customer service-oriented personality and ability to work well with others for interaction with a variety of people inside and outside of the organization. They would be upbeat, able to pivot easily, punctual and reliable, enjoy working independently and with a team, have a professional demeanor, and a strong work ethic. They would have their own transportation and a flexible lifestyle so that as travel is needed for the role they can accommodate.
COMPENSATION: Salary range, based on experience: $70 - $110K; with yearly bonus potential of up to $5,000.
health & dental plan or health stipend; 401k with employer match; phone stipend; mileage reimbursement; 13 paid holidays; 2 weeks paid time off in first year of employment with flexible time-off policy thereafter; employee discount; quarterly award program; 6 weeks paid maternity leave; paid certifications/continuing education.
WORKING CONDITIONS: This candidate will have the ability to work full-time, 40 hours per week (hours of 9-5) and some extended hours occasionally. Must have reliable transportation for travel to and from the office, construction sites, project locations, project errands, etc. And have a flexible schedule for some travel required for trade shows and out of state projects (travel based on manager discretion and tenure.) This job operates in a professional office environment and also requires visits to active construction environments at various stages of construction. This role requires being on your feet for a full-day and for several days in a row during our home site installs. This candidate is comfortable with performing frequent light physical labor which may include but is not limited to: lifting and moving boxes, furniture pieces, and home decor items; moving and/or organizing inventory items; boxing and unboxing items; using a step ladder; climbing stairs.
PLEASE SUBMIT RESUME & REFERENCES TO INFO@JLVCREATIVE.COM
Responsibilities of the Installation Project Manager will be:
- Manage project deliverables, logistics, scheduling and timelines for furniture projects from procurement thru installation. Including post project follow-up; punch list items, questions, additional requests.
- Communicate and schedule with vendors, clients, movers/warehouse, builder, and other third-party partners in preparation for home installation
- Coordinate with internal teams in procurement, design, and operations
- Keeps all client materials organized and up to date, including distilling and organizing various inputs for each client project
- Manage & direct install week resources, all to-dos, vendors, and troubleshoot as needed
- Provide prompt client communication and high-end customer service
- Conduct home decor & accessories design, planning, budget, and management per project; nice to have, but not required
- Maintain and source for our general accessories inventory: nice to have, but not required
- Execute project photo and video shoot styling & prep: nice to have, but not required
- Manage and organize storage units of incoming inventory per project. Includes receiving, labeling, and inspecting as needed. Including accessories organization and packing.
- Support the continued development of the overall installation process, supporting documentation, and client experience & expectations.
- Occasional travel required - generally 4-6 weeks per year
CORE DUTIES : The Installation Project Manager is committed to providing a luxury experience and can navigate that experience with poise, a sense of urgency, integrity, professionalism, and strong communication skills. They are responsible for the successful management and execution of our full-service, whole home furniture and decor installations - which average 12-16 per year. Day-to-day duties include client & vendor communication, planning and logistics with multiple parties, detailed follow-up, creation of supporting documentation and materials, general project management, data entry, Asana task and timeline management, storage unit/inventory tracking, adhering to project deadlines. As well as, reporting to and working closely with all internal teams including the Procurement Director, Operations Director, and Creative Director on project details, scheduling, planning, and tracking.
COMPETENCIES: Our ideal candidate brings a desire to effectively manage and continuously improve on a process. They have the skill set to take a framework of tasks, deliverables, and expectations and refine it as they learn the ins-and-outs of the role. They would have the ability to direct and oversee successful execution of a project installation with all involved persons and teams. This requires navigating seamlessly between different types of scenarios and communication styles; as they shift from client communication to trade communications and from admin work to off-site management and errands. They would be a great delegator and comfortable managing a crew of 4-7 movers, handymen, furniture repair specialists, and various specialized installers to accomplish required installation goals in a concise time frame. This candidate thrives in an active role and is comfortable being decisive and navigating challenges on the spot, utilizing the resources at hand. Our ideal candidate would be familiar with design software, we utilize Chief Architect, and basic knowledge is great, but not required. Have 2-3 years of experience in interior design or related fields and/or in project management, high-end customer service type roles. The candidate must be able to easily navigate a busy environment that requires multi-tasking with a sense of urgency in tasks and communication. Must be extremely organized. Strong self-motivation and extreme attention to detail. Strong customer service-oriented personality and ability to work well with others for interaction with a variety of people inside and outside of the organization. They would be upbeat, able to pivot easily, punctual and reliable, enjoy working independently and with a team, have a professional demeanor, and a strong work ethic. They would have their own transportation and a flexible lifestyle so that as travel is needed for the role they can accommodate.
COMPENSATION: Salary range, based on experience: $70 - $110K; with yearly bonus potential of up to $5,000.
health & dental plan or health stipend; 401k with employer match; phone stipend; mileage reimbursement; 13 paid holidays; 2 weeks paid time off in first year of employment with flexible time-off policy thereafter; employee discount; quarterly award program; 6 weeks paid maternity leave; paid certifications/continuing education.
WORKING CONDITIONS: This candidate will have the ability to work full-time, 40 hours per week (hours of 9-5) and some extended hours occasionally. Must have reliable transportation for travel to and from the office, construction sites, project locations, project errands, etc. And have a flexible schedule for some travel required for trade shows and out of state projects (travel based on manager discretion and tenure.) This job operates in a professional office environment and also requires visits to active construction environments at various stages of construction. This role requires being on your feet for a full-day and for several days in a row during our home site installs. This candidate is comfortable with performing frequent light physical labor which may include but is not limited to: lifting and moving boxes, furniture pieces, and home decor items; moving and/or organizing inventory items; boxing and unboxing items; using a step ladder; climbing stairs.
PLEASE SUBMIT RESUME & REFERENCES TO INFO@JLVCREATIVE.COM
