Our Commitment to Online Privacy
Services This Policy Covers
JLV Creative is an interior design firm that offers interior design and staging services, and an online shop (the “JLV Shoppe”) whereby you can purchase interior items and furnishings from our showroom. This Policy applies to our online services, including our website www.jlvcreative.com, the JLV Shoppe (www.shoppe.jlvcreative.com), social media pages, and any future online services we develop (collectively the “Online Services”).
Services This Policy Doesn’t Cover
We love supporting our partners, and to show our appreciation, we may link to their websites and services. When you click on one of these links, you are leaving JLV Creative, and this Policy no longer applies. The way our partners or other third parties do business is out of our hands, and we assume no responsibility for the content, privacy policies, or practices of any third-party website or service. Please note that when you are using any other third-party platform to interact with our Online Services such as ShopPay, Google, Instagram, or Facebook, you agree to their services policies, and this Policy is in addition not in place of such agreements.
What is Personal Information?
“Personal Information” is any information that may allow for an individual to be personally identified. For example, your name, email address, social security number, phone number, residential address, and credit card details are all considered Personal Information. Other information, such as your interests, economic status, customer number, IP address, geolocation, education, and job title, may also be considered Personal Information if that information, when combined with other information, is used to reveal your identity.
Personal Information that JLV Creative Collects
We only collect Personal Information from you when you voluntarily agree to us collecting and using it. You voluntarily agree to us collecting and using your Personal Information by:
● Directly providing the Personal Information to us: In some circumstances, when interacting with our Online Services, you may be asked to provide specific information so that we can help you with a particular inquiry, or you may give information to us on your own accord, such information may include Personal Information (e.g., your name, email address, phone number, bio, and/or residential address). For example, you consent for us to use the Personal Information you have provided when you reach out to us by email or through our social media accounts, when you use any “contact us” form on our Online Services, when you make purchases via the JLV Shoppe, when you create an account with us so that you can easily access the JLV Shoppe, when you apply to have access to our trade program, when you interact with our support or customer service teams, and when you interact or comment on our social media pages. When providing Personal Information, you permit us to use such information to fulfill your requests and for our legitimate business purposes. Your user account information used to access the JLV Shoppe is not made accessible to the public. However, you should be aware that your comments on our social media pages are accessible to the public.
What About My Credit Card Information?
All purchases made through the JLV Shoppe are processed directly through third-party vendors. Purchases are either processed by express checkout services such as ShopPay, or Google Pay (if you have an active account with such services and choose to use them), or via our in-house credit card processing vendors. We only use PCI compliant vendors to process credit cards; this means we never personally see or store your credit card information unless we need to manually enter it due to technical issues, which we only do with your express permission. When making a purchase through such a third-party vendor, we cannot control how your credit card is processed, and you are subject to such third parties terms of service and privacy policies.
What About My Passwords?
For ease of access to our JLV Shoppe, you may choose to create an account and create a password for that account. Your password is fully encrypted - meaning we never see it. If you forget your password, simply use the “forgot my password” link to reset it. There may also be times where a password is required to access other certain accounts, such as when you make a purchase with a third-party affiliate or are interacting via our social media platforms. The third-party vendor/platform completely administers these passwords, and we do not have access to such passwords.
Cookies are small files that we transfer to your computer’s hard drive through your browser when using and interacting with our Online Services.
● Types of cookies we use: We use both session cookies that are erased once you exit your browser and persistent cookies that stay on your device for a set period of time or until you manually delete them.
● Can I block cookies? Most browsers have an option to stop your computer from accepting cookies altogether, as well as an option to stop only certain types of cookies. If you decide to block cookies, our Online Services may operate a little strangely, as we rely on some cookies for our Online Services’ functionality. If it is mainly targeted advertising that you are concerned about, you can choose to specifically opt-out of targeted advertising by going the following links:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://adssettings.google.com
Digital Advertising Alliance - http://optout.aboutads.info/
You can learn more about cookies at www.allaboutcookies.org.
Reasons JLV Creative Collects Personal Information
We NEVER collect your Personal Information for the purpose of selling, renting, trading, or otherwise abusing it. We only use your Personal Information for our legitimate business purposes, including, but not limited to, the following reasons:
● To personalize our online features and content;
● To fulfill or enforce a contract that you have entered into with us;
● To help you efficiently access your information;
● To allow for affiliated third parties to provide additional services to you;
● To improve, monitor, and test our Online Services and new products or features;
● To prevent, investigate and address the misuse of our Online Services;
● To learn about the types of people that are using our Online Services and how we can better market to those people;
● To allow you to contact us;
● To allow you to participate in social sharing;
● To allow you to access and participate in our Online Services;
● To respond to your inquiries and fulfill your requests;
● To comply with law enforcement and other regulatory authorities; and
● To communicate with you about our Online Services and features.
Sharing of Personal Information with Third Parties
Although we try to limit who we share your Personal Information with, there are situations where sharing is necessary for our legitimate business purposes. We may share your Personal Information with third parties in the following ways:
● Agents: Sometimes, we may need to use other trusted companies and individuals to help us provide our Online Services. Whenever a company or individual is working for us, they are acting as our agent. Sometimes our agents may need to access your Personal Information for a particular task, but they do not have the right to use your Personal Information beyond what is necessary and must comply with our privacy practices.
● New Owners: If we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your Personal Information may be sold or transferred as part of that transaction.
● Third-Party Software and Apps: We use several third-party software and apps to make our jobs a little easier. Some Personal Information may be stored, processed, or shared with these apps.
● Law Enforcement: We may sometimes be required to share your Personal Information with law enforcement. We will only share your Personal Information when we believe, in good faith, that sharing your information is necessary to protect our business, our clients, or we are obligated under the law to provide such information. Examples include where a legal warrant or subpoena has been issued to us, where we must report information due to a belief that fraud or misuse of our Online Services has occurred, or where our property or safety, or a user’s property or safety, is at risk. In fraud cases, we may also be required to share your Personal Information with investigatory authorities and banks.
● Emails you can opt out of: We may at times send your emails to keep you updated on what is happening with our business and new Online Service offerings. If you are receiving these types of emails or other marketing emails, it means that you consented to receive these emails either by clicking an opt-in box or by otherwise letting us know that it was all good for us to use your email address in this way. Of course, you are always free to opt out of these emails by simply clicking “unsubscribe.” We will be sad to see you leave!
● Emails you will not be able to opt out of: You will not be able to opt out of some important emails. For example, we may notify you that updates have been made to this Policy, on that status of a JLV Shoppe item that you purchased or in the unlikely event that our security safeguards have been breached.
Personal Information Retention and Your Rights
JLV Creative only keeps your Personal Information for as long as necessary to provide our Online Services and per our legal obligations. Depending on your residency, under the law (e.g., the California Consumer Privacy Act and General Data Protection Regulation), you may also have the right to request at any time for us to:
● Give you access to any Personal Information that we have processed;
● Disclose third parties we have shared your Personal Information with
● Correct any Personal Information that may have been incorrectly processed;
● Delete your Personal Information from our storage systems;
● Transfer your Personal Information to another service, when technically feasible; and
● Stop using your Personal Information in specific ways by withdrawing the consent you have given us. Regardless of whether we are obligated under the law or not, if you would like us to do any of the above, you can contact us using the information provided at the end of this Policy. We will do our best to try to fulfill your requests. However, sometimes we may be required to retain your Personal Information to comply with our administrative, legal, and/or regulatory obligations. For example, we may be required to keep a history of transactions to report our taxes or may need to retain some Personal Information for law enforcement purposes (e.g., fraud monitoring, detection, and prevention). Additionally, we reserve the right to de-identify your data by removing identifying details rather than delete it completely.
Where Your Information is Processed and Stored
We are a business that is formed and operated in the United States. However, in addition to storing Personal Information directly onto our hard drives, we also may use some third-party cloud storage systems and apps to ensure that your Personal Information is not lost. These third parties may store and transfer your information outside of the United States. In certain situations, the courts, law enforcement agencies, regulatory agencies, or security authorities in those countries might be entitled to access your Personal Information.
Liability for Third-Party Software, Apps & Services
We always use our best efforts to pick reputable third-party software, platforms, services, and apps. However, we do not control such third parties and are not liable for any breach of privacy or data security that occurs due to the fault of these third parties.
Keeping Your Information Safe
We are committed to protecting your Personal Information and have physical, electronic, and managerial systems and procedures in place to help safeguard your Personal Information. Unfortunately, no system can guarantee complete security. Third-party viruses or security failures may result in your Personal Information being compromised. You can help prevent unauthorized access to your Personal Information by using antivirus software, creating strong passwords, and limiting access to your personal computer. In the unlikely event that your Personal Information is compromised due to a security breach on our end, we will notify you, per the law, as soon as reasonably possible.
Protection of Children
Our Online Services are not targeted or intended to be used by people under the age of 18. All children between the ages of 13 and 17 must have permission from their parent or guardian before accessing our Online Services. If you live outside of the United States, your country may apply stricter age limits. In some cases, even if you are older than 13, you may not be legally allowed to access our Online Services regardless of having parental permission. We do not knowingly collect Personal Information from anyone under the age of 13 and delete such Personal Information as soon as we become aware of it.
Changes Made to This Policy
We may modify this Policy from time to time. The date at the top of this Policy lets you know when this Policy was last revised. It is important to check back here occasionally to make sure you have read the latest policy. By continuing to access or use our Online Services after the policy changes, you allow us to use your Personal Information in the way we describe in our updated policy.
We will always try to resolve your concerns about our privacy practices promptly and hope that together we can find a solution without involving costly legal channels. However, if we cannot agree, by using our Online Services, you agree to binding arbitration rather than formal court proceedings to have the matter resolved. You can read more about this process in our ToU. THE DISPUTE RESOLUTION TERMS IN OUR TOU MATERIALLY AFFECT YOUR ABILITY TO BRING A LAWSUIT AGAINST US IN REGARDS TO THIS POLICY AND OUR ONLINE SERVICES. PLEASE READ THESE TERMS CAREFULLY.
Additional ToU Terms
This Policy and our ToU represent the entire and exclusive agreement between our users and us. All previous written and oral agreements and communications related to the subject matter of this Policy and our ToU are superseded.
Contact JLV Creative
Thank you for your patience in getting through all of the necessary legal language in this document! We have tried to be as transparent as possible in communicating our expectations regarding our Online Services. However, if you have any questions about this Policy, our ToU, or our Online Services in general, please reach out! We would be more than happy to explain.
1510 N Hwy 17, Mt Pleasant, SC 29464 (843) 277-6577 email@example.com